← Back to home

Terms of Service

Last updated: July 13, 2026

1. Acceptance of Terms

By accessing or using Dauntless ("the Platform"), operated by Dauntless Systems LLC(a Utah limited liability company, "Dauntless," "we," "us," principal office at 672 N University Ave, B116, Provo, UT 84601), you agree to be bound by these Terms of Service, including the product schedule applicable to the product(s) you use. If you do not agree, do not use the Platform.

2. The Products

The Platform comprises two products:

  • Winback— a messaging platform internet service providers ("Providers") use to re-engage their own former customers by SMS, governed by these master terms and Schedule A.
  • Follow-Up— a follow-up and team-management tool door-to-door fiber sales teams ("Teams") use with customers they meet in person, governed by these master terms and Schedule B.

3. Accounts & Access

Access requires an account created through an invitation or an onboarding agreement with Dauntless. You are responsible for maintaining the confidentiality of your login credentials and must provide accurate information. Each account is for a single individual; sharing accounts is prohibited. Dauntless may suspend or terminate accounts that violate these terms.

4. Acceptable Use

You agree to use the Platform only for lawful purposes. You will not:

  • Use the Platform to send unsolicited messages or spam
  • Enter false or misleading contact information, or record consent that was not actually given
  • Message any person who has opted out, or attempt to circumvent suppression lists
  • Attempt to access data belonging to other organizations or teams
  • Reverse engineer, decompile, or attempt to extract the source code
  • Use the Platform in violation of any applicable law, including the TCPA and applicable state telemarketing laws

5. Messaging Compliance

The Platform enforces opt-out handling (STOP and related keywords), quiet hours (9:00 AM – 8:00 PM recipient-local), sender identification, and consent/relationship records on every message. You remain responsible for the lawfulness of your own outreach: by using messaging features you represent and warrant that each recipient either gave express consent to be contacted (Follow-Up) or has a prior, direct business relationship with the sending Provider (Winback). Dauntless provides compliance tooling but is not a law firm and does not provide legal advice; you are responsible for your own legal compliance.

6. Fees & Billing

Fees are set by product: Winback is a monthly subscription (Schedule A); Follow-Up is free to use with a commission split on closed sales (Schedule B). Applicable fees, splits, and billing mechanics are stated in the schedules and your organization's order form or service agreement.

7. Data Ownership

You retain ownership of the contact records, sales records, and team or customer information you enter into or upload to the Platform. Dauntless has a license to use this data solely to provide the service, generate analytics for you, and send the communications you direct. Upon termination, you may request an export of your data within 30 days.

8. Disclaimers & Limitation of Liability

The Platform is provided "as is" without warranties of any kind. Dauntless is not liable for lost sales, inaccurate commission calculations, SMS delivery failures, or any indirect, incidental, or consequential damages arising from your use of the Platform.

9. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use after changes take effect constitutes acceptance.

Schedule A — Winback (Providers)

  • Subscription. Winback is billed as a monthly platform subscription per your order form.
  • Sender of record.The Provider is the sender of all Winback messages, which are transmitted under the Provider's own registered messaging brand and campaign. Dauntless acts solely as the software platform.
  • Your customers only. The Provider represents and warrants that every contact it uploads is its own former or current customer — a person with a prior, direct business relationship with the Provider — and that its records were collected lawfully.
  • Opt-out sync. Opt-outs received through the Platform are honored immediately and made available to the Provider, and the Provider agrees to honor them across its own channels.
  • Data processing.Customer records uploaded for Winback are processed on the Provider's behalf and are never used for any other customer or purpose.

Schedule B — Follow-Up (Sales Teams)

  • No platform fee. Follow-Up is provided at no subscription or per-seat charge.
  • Commission split. Dauntless earns a share of the commission on sales closed through Follow-Up messaging threads. Sales a Team closes directly, outside Follow-Up threads, carry no split.
  • Time tiers.The split is time-tiered: the Team's share of the commission is highest when the sale closes soon after the contact was entered, and decreases as the contact ages, per the tier table in the Team's order form.
  • Consent at the door. The Team represents and warrants that every contact entered into Follow-Up agreed, in person, to receive text messages, and that reps record consent accurately. Contacts without a recorded consent flag are not messaged.
  • Opt-out. STOP and related keywords immediately and permanently end messaging to a number; Teams cannot override a suppression entry.

10. Contact

Questions about these terms?
Dauntless Systems LLC
672 N University Ave, B116, Provo, UT 84601
Email: legal@dauntless.app · Phone: (208) 807-9880