Last updated: July 13, 2026
The Dauntless platform is operated by Dauntless Systems LLC ("Dauntless," "we," "us"), 672 N University Ave, B116, Provo, UT 84601. This policy covers both Dauntless products: Winback (a messaging platform fiber internet providers use to re-engage their own former customers) and Follow-Up (a follow-up tool door-to-door fiber sales teams use with customers they meet in person).
Account information: When you create an account, we collect your name, email address, phone number, and team or company affiliation. Managers and providers may also supply company name and billing information.
Follow-Up contact records:Sales representatives enter a customer's contact information (name, phone number, address) only after that person provides it and agrees to be contacted — in person at the door and/or through our online consent form at dauntlessfiber.com/consent. This data is used solely for the follow-up communications the person opted into.
Winback contact records:Internet service providers using Winback upload records of their own former customers — people with a prior, direct business relationship with that provider. We process this data on the provider's behalf, solely to deliver the provider's own re-engagement messages. Dauntless does not use one provider's customer records for any other provider or purpose.
Usage data: How you use the platform — activity logged, pages visited, feature interactions — used to power analytics, team reporting, and product improvements.
Device information: Device type, browser, IP address, and approximate location (for GPS-based address logging) when you use the mobile app.
Text messages are sent only to recipients with a recorded basis for contact: express consent given to a sales representative (and/or via our online consent form), or a prior, direct business relationship with the internet service provider sending the message. All messaging complies with the Telephone Consumer Protection Act (TCPA). See our Messaging & Consent page for details.
Every automated message includes opt-out instructions. Recipients can reply STOP at any time to immediately cease all communications.
We do not share or sell mobile opt-in information, SMS consent, or phone numbers with third parties or affiliates for marketing or promotional purposes. Phone numbers are disclosed only to our SMS delivery provider (Twilio) for the sole purpose of delivering the messages the recipient opted into, and are never provided to any third party for their own marketing.
We do not sell your personal information. We share data only in the following circumstances:
Message recipients may opt out of all messaging at any time by replying STOP to any message. Opt-outs take effect immediately: scheduled messages are cancelled, the number is added to a suppression list, and it cannot be re-added without new, documented consent. For Winback, opt-outs are also synced back to the sending provider.
We retain account data for as long as your account is active. Contact and sales data is retained for the duration of your organization's use of the platform plus 12 months. Consent and opt-out records are retained for a minimum of 5 years to satisfy compliance obligations. You may request deletion of your data at any time by contacting us.
We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security reviews. Access to production data is limited to authorized personnel only.
You have the right to access, correct, or delete your personal information, and to request a copy of your data in a portable format. To exercise these rights, contact us at privacy@dauntless.app.
For privacy-related inquiries:
Dauntless Systems LLC
672 N University Ave, B116
Provo, UT 84601
Email: privacy@dauntless.app
Phone: (208) 807-9880